Refund and Returns Policy

Effective Date: November 29, 2024

At NowTopic, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we are happy to assist you with returns or exchanges, subject to the terms outlined below. Please read our Refund and Returns Policy carefully to ensure a smooth and hassle-free experience.

1. Returns

We accept returns on items purchased through nowtopic.click, provided the following conditions are met:

  • Eligibility for Return: You can return most unused and unworn items within 30 days from the date of delivery.
  • Condition of Return: Items must be in their original, unused condition, with tags attached, and in the original packaging.
  • Exclusions: Custom-made items, sale or discounted products, and any items that show signs of wear or damage cannot be returned.

2. How to Initiate a Return

To initiate a return, please follow these simple steps:

  1. Contact Customer Service: Reach out to our customer support team at info@nowtopic.click or call us at (567) 207-2337 within 30 days of receiving your order.

  2. Provide Order Information: Include your order number, the item(s) you wish to return, and a brief explanation of the reason for the return.

  3. Return Authorization: Our customer service team will provide you with a Return Authorization Number (RAN) and instructions on how to send your return back to us.

  4. Return Shipping: You will be responsible for the return shipping costs, unless the item is damaged or defective upon arrival.

3. Refunds

Once we receive and inspect your returned item, we will process your refund. Please note:

  • Processing Time: Refunds are typically processed within 5–7 business days after we receive your returned item. Please allow additional time for your refund to appear on your original payment method (up to 10 business days depending on your bank or payment provider).
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, the refund will be credited to your card.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you will need to follow the returns process and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@nowtopic.click or (567) 207-2337 within 7 days of receiving your order. We will provide a full refund or a replacement at no additional cost to you.

6. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Gift cards
  • Custom-made or personalized items
  • Products marked as “Final Sale” or “Non-returnable” on the product page

7. Shipping Costs

Shipping costs for returned items are non-refundable, unless the return is due to a defective item or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value to ensure that your return is received by us.

8. International Returns

For international orders, the return process is similar, but you will be responsible for return shipping fees and any applicable customs duties. Please note that international shipping costs for returns are non-refundable.

9. Changes to This Policy

We may update this Refund and Returns Policy from time to time. All changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about any updates.